Question 1

My Payment Hasn't Been Confirmed

Accepted Answer

If you have already made the payment but it has not yet been received by the Tako system, please wait 1–5 minutes from the time of payment.

||| If you paid using QRIS and are outside of Indonesia (e.g., Malaysia, Singapore), it's possible that the Bank/E-wallet you used does not support Cross-Border payments. In this case, the payment will not be received by our system or our payment partners and will be refunded within 3 business days (3x24 hours) to the application you used for the transaction.

| Please note that your payment is processed automatically by the system, and it will be refunded automatically if the payment is not received by the Tako system.

You can also try refreshing the payment page on Tako; if the payment popup disappears after refreshing or the status shows "Success", then your payment has been received by our system.

If your payment is still not received by the Tako system and you are confident that this is a system error, you can:

Click the "Report an Issue" button on the payment popup in the lower left corner
Fill in the issue related to your payment (e.g., "Paid with BCA but not received"), then click the "Submit" button on the right

3. Our team will help check your payment as soon as possible.

||| However, if you are no longer able to

Question 2

Terms and Conditions

Accepted Answer

Introduction

Thank you for visiting and using Tako. On this page, you will find the terms and conditions for using our services, both as a visitor and as a user. By visiting or using our services, you are deemed to have understood and agreed to all the terms and conditions of use below. If you do not agree to any, part, or all of these terms and conditions of use, you are not permitted to use our services.

Description

Tako is a monetization platform for digital creators to help them earn additional income from gifts given by their fans. Tako also provides several features to help creators monetize in other forms or through sales, such as Online Stores, Online Auctions, Communities, and other features.

Tako is managed by PT Hobimu Jadi Cuan, a limited liability company established under the laws of the Republic of Indonesia, domiciled and with its office address at Bellezza Office Tower Permata Hijau, South Jakarta, Indonesia 12210.

Definitions

We and/or Tako is a monetization platform as described in the Description section above.
Our services and/or Tako Services refers to a number of features or other types of services provided and directly managed by us, including but not limited to, account registration features, creator registration features, creator gifting features, creator auction features, creator store features, creator community features, creator overlay features, and others.
User refers to a visitor who is a legal ent

Question 3

Brand Guideline

Accepted Answer

Coming Soon

Question 4

How to use Voice Note feature

Accepted Answer

Access the Voice Note feature

Open the creator support page.
Scroll to the Media Share section, then select the Voice Note tab.
If the Voice Note option is not available, the creator has not enabled this feature.__

![](https://storage.crisp.chat/users/helpdesk/website/-/1/6/2/1/162185365dac7c00/image_174eaw7.png =751xauto)

Allow Microphone Access

Select the microphone you want to use.
When you first press the "Record " button, the browser will ask for microphone access permission.
Click "Allow " to continue.

If the permission does not appear, follow these steps:

Click the Settings Icon Look at the left side of the website address, click the gear or key-shaped icon.
Activate Microphone In the menu that appears, find the Microphone option, then select "Allow " or slide the button to make it active.
Refresh Page Chrome will prompt to reload the page. Click "Reload " to continue.

Record and Review

Press the "Record " button and deliver your message (maximum 10 seconds).
Listen to your recording.
If necessary, click "Re-record " to re-record until appropriate. ![](https://storage.crisp.chat/users/helpdesk/website/-/1/6/2/1/162185365dac7c00/image_mx5b81.png =657xauto)

⚠️ Voice Note Not Working?

If the feature is not working, check the following:

Use the latest version

Question 5

How to Create Custom Overlay

Accepted Answer

Do you want your stream to look even better with custom overlays? Custom overlays are like a blank canvas for you to get creative with HTML. You can create special messages, fun animations, or branding that makes people immediately remember you!

What are the types of customizable overlays?

Alert (Does not include media such as Voice Note or GIF)
Media Share (Only message part, media/video part and progress bar cannot be customized)
Leaderboard
Timer (Will be re-rendered every time the time changes)
Soundboard
Milestone
Polling

8. Running Text

HTML Code Writing Tips

Use standard HTML structure: Always start with <html>, <head>, and <body>.
Don't use position: absolute in CSS Body: Make sure the body has a definite height because the Tako overlay system will detect the body size, if the body size cannot be detected, the overlay will not display because the Tako overlay system considers the body height to be 0px if the body uses absolute position.
Use flexible size: Use px, rem, or em for fonts or elements. Don't Use vh or vw.
Get used to using the size rem because it is easy to scale through the font size settings in the overlay settings dashboard.
Always test on the dashboard to make it look as expected.

Variables for Each Overlay

Each overlay has variables that you can use to make it look dynamic without

Question 6

Privacy Policy

Accepted Answer

Introduction

This privacy policy is created to respect and protect every piece of data or personal information of Tako users. This privacy policy, along with Tako's terms and conditions, sets out the basis for the acquisition, collection, processing, analysis, display, disclosure, and/or any form of management related to data or information provided by users to Tako or collected by Tako from users, including users' personal data when using our services.

By visiting or using our services, you are deemed to have understood and agreed to all of the privacy policies below. If you do not agree with any part or all of this privacy policy, you are not permitted to use our services.

Definitions

We and/or Tako refers to a monetization platform as described in the above Description section.
Our services and/or Tako Services refer to various features or other types of services provided and managed directly by us, including but not limited to account registration, creator registration, Tako Coin top-up, creator gifts, creator auctions, creator stores, creator communities, creator overlays, and others.
User refers to a visitor, either an individual or legal entity, who registers, uses, or utilizes Tako Services.
Personal Data refers to users' personal data voluntarily provided by users to us.
Site and/or App refers to the website and/or application pages published and managed directly by Tako.

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